Keep your business easy to reach.
Discuss new numbers or porting your existing business numbers to the chosen phone service.
Number ownership and account
Keep existing service active
Confirm the receiving workflow
Protect the number your customers already know.
Start with a complete number inventory
Record every number used by the business, its current provider and the service attached to it. Main numbers, direct lines and other dependencies may not all share the same account or migration process. Identify the authorized account contact before requesting a port.
If you need new numbers, specify the location and intended use. Availability and the capabilities of a number depend on the type and market. Confirm suitability for the selected business service before publishing a new number to customers.
Coordinate activation with call handling
A port is not complete from the customer’s perspective until calls reach the correct people. Align the migration with PBX routing, opening hours, voicemail and any customer-facing announcements.
Keep existing service active until the agreed completion. Test incoming calls from representative networks and verify outgoing presentation where applicable. Store the completed number mapping with the person responsible for future changes.
Start with the way you work
List every number, current provider and attached service. Confirm eligibility and authorization. Keep existing service active until the agreed port is complete.
Explore your options
Hosted PBX
Plan extensions and customer call handling.
Explore Hosted PBXDevices
Review supported devices and rentals.
Explore DevicesPlans
Request a quote for your team.
Explore PlansWhat to review with your team
| Review area | What to establish |
|---|---|
| Service design | Numbers, provider records and authorized account contact |
| Migration and quote | Port eligibility, target call flow and cutover testing |
| Handover | Named business owner, launch testing and staff instructions. |
Keep your customer-facing identity organized
A business number may appear on signage, invoices, online listings and customer records. Before moving or adding numbers, create an inventory of where each is published and where calls should arrive. Mark the main number, departmental numbers and any numbers tied to a special device or workflow.
If you want to retain an existing number, confirm portability before planning the final launch date. Porting depends on an accurate account record and coordination with the providers involved. Keep the existing service active until the agreed completion and receiving call flow have been tested.
Choose the number for the audience
A local number can support a geographic presence; a toll-free number can provide a different entry point for customer inquiries. Availability and capabilities depend on the selected number. Confirm required voice or messaging functions separately before publishing a new number.
Read the porting preparation guide. Include the intended business workflow in your inquiry so the recommendation can be tied to how the service will be used.
A practical question
When should the old service be cancelled?
After coordinated port completion and testing, review any remaining service dependencies with the existing provider before cancellation.