Hosted PBX Solutions
Retire your outdated on-premise telecom hardware. VirPhone's Hosted PBX delivers enterprise-grade call management from the cloud. Scale instantly across multiple locations, empower remote workers, and eliminate maintenance costs entirely with a fully managed infrastructure.
Essential PBX Features
Everything you need to modernize your office communications.
Multi-Site Management
Unify all your branch locations under a single cloud platform with global extension dialing.
Auto-Provisioning
Deploy new IP phones instantly. Devices download their configuration securely the moment they connect to the internet.
Call Forwarding
Never miss a critical call. Setup cascading forward rules to your mobile app, home office, or backup answering service.
Ring Groups
Distribute incoming calls simultaneously or sequentially to multiple team members in specific departments.
Music on Hold
Upload custom audio files or commercial messages to keep callers engaged and informed while they wait.
Extension Dialing
Connect with colleagues instantly using short 3 or 4-digit extensions, bypassing public PSTN routing entirely.
Time-Based Routing
Automatically change how calls are handled based on your business hours, holidays, and team schedules.
Disaster Recovery
Ensure absolute business continuity with a resilient cloud architecture that survives local facility outages.
Advanced Cloud Capabilities
Powerful management tools that scale with your enterprise.
Unified Multi-Site Management
Break down the communication silos between your physical branch offices. Our Hosted PBX creates a single unified network, allowing receptionists in New York to seamlessly transfer live calls to technical support in London using direct extension dialing. Manage numbering plans, user permissions, and routing rules for the entire globe from one intuitive web portal.
Zero-Touch Provisioning
Eliminate manual IT configuration. When you order IP phones directly from VirPhone, we bind the MAC addresses to your cloud account before they even ship. Once the device arrives and is plugged into the internet, it securely downloads its exact user profile, extension number, and button layouts within seconds.
Inherent Disaster Recovery
Traditional PBX systems represent a massive single point of failure in your office utility closet. Our Hosted PBX lives in geo-redundant data centers. If a hurricane, fire, or simple internet outage strikes your physical location, the brain of your phone system stays alive, executing failover routing rules to keep your business operational.
Call Recording
Ensure quality assurance and compliance by automatically or manually recording calls. Securely store and retrieve audio files directly from the cloud portal.
Paging & Intercom
Broadcast critical messages across the entire office instantly. Support for multicast paging to specific phone zones or integrated overhead speaker systems.
End-to-End Security
Protect your communications with enterprise TLS/SRTP encryption protocols. Safeguard against toll fraud and unauthorized eavesdropping with continuous monitoring.
On-Premise vs Hosted PBX
Why it's time to move to the cloud.
Legacy On-Premise PBX
- High upfront capital expenditure for server hardware.
- Expensive ongoing maintenance and IT consulting contracts.
- Complex VPNs required to support remote workers.
- Vulnerable to local power and network outages.
- Capacity is strictly limited by physical chassis slots.
VirPhone Hosted PBX
- Predictable flat monthly operating expense (OpEx).
- Zero hardware maintenance; updates happen automatically.
- Native support for work-from-anywhere mobility.
- Geo-redundant cloud infrastructure guarantees 99.999% uptime.
- Infinite scalability to match your exact concurrent usage.
Premium Device Ecosystem
A Hosted PBX is only as good as the endpoints you interact with. We pair our powerful cloud architecture with premium IP hardware from global leaders like Sangoma, Yealink, and Poly. Rent or purchase devices directly through VirPhone for guaranteed compatibility.
The Migration Process
Seamless onboarding with zero downtime.
Network Audit
Our engineers review your LAN and WAN topology to ensure QoS readiness.
Call Flow Design
We map out your exact extensions, auto attendants, and hunt group logic.
Hardware Delivery
Pre-provisioned phones arrive at your desks ready for simple plug-and-play.
Live Cutover
Your numbers are ported seamlessly while the new system assumes immediate control.
Frequently Asked Questions
Ready to retire your telecom closet?
Speak with our telecom specialists today to design a highly resilient, fully managed Hosted PBX solution tailored exactly to your operational requirements.