Is VirPhone HIPAA compliant?

Yes, our platform supports HIPAA compliance with enterprise-grade encryption (TLS/SRTP), secure data storage, and strict access controls. We execute Business Associate Agreements (BAAs) with eligible healthcare organizations.

How does your 99.999% SLA work?

Our 99.999% (Five Nines) uptime Service Level Agreement ensures your system is operational nearly 100% of the time, allowing for less than 5.26 minutes of unplanned downtime per year. We financially back this guarantee.

Are my phone calls encrypted?

Yes, all active voice traffic is encrypted in transit using Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS 1.3) to prevent eavesdropping and man-in-the-middle attacks.

Where is my data stored?

Your data is stored in geo-redundant Tier 4 data centers across North America. We ensure data residency and sovereignty requirements are met while providing seamless failover capabilities.

Is VirPhone SOC 2 compliant?

Yes, our infrastructure and internal processes are SOC 2 Type II compliant, meaning our security controls, availability, and data protection practices are regularly audited by independent third-party assessors.

Who has access to our call recordings?

Only users within your organization who have explicitly been granted administrative or supervisory permissions can access call recordings. VirPhone engineers cannot access your recordings without documented, temporary authorization during a support escalation.

Enterprise-Grade Security

Your business communications contain your most sensitive data. We built the VirPhone architecture on a foundation of military-grade encryption, rigorous compliance auditing, and geo-redundant reliability.

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99.999% Uptime SLA

SOC 2 Compliant

AES-256 Encryption

Our Security Architecture

Comprehensive protection at every layer of the network.

Infrastructure Security

Hosted in Tier 4 geo-redundant data centers with active-active failover routing ensuring continuous operation.

End-to-End Encryption

Voice traffic is secured via SRTP and TLS 1.3. Data at rest is protected with AES-256 encryption.

99.999% Uptime SLA

Financially backed guarantees for maximum reliability, allowing less than 6 minutes of downtime per year.

HIPAA-Conscious

Fully supports healthcare compliance requirements with signed Business Associate Agreements (BAAs).

Disaster Recovery

Automated routing rules instantly redirect calls to mobile devices or secondary sites during local ISP outages.

SOC 2 Type II

Rigorous third-party auditing verifies our ongoing commitment to security, availability, and confidentiality.

Access Controls

Granular Role-Based Access Control (RBAC), mandatory MFA, and Single Sign-On (SAML/SSO) integrations.

Support SLAs

Guaranteed 5-minute response times for critical network events, supported entirely by US-based engineers.

Verified & Audited

We regularly subject our infrastructure, code base, and internal operating procedures to rigorous independent third-party penetration testing and compliance auditing to ensure we exceed industry standards.

SOC 2 Type II Certified
HIPAA / HITECH Compliant
PCI-DSS Ready Infrastructure
Kari's Law & RAY BAUM'S Act Compliant (E911)

Frequently Asked Questions

Need detailed documentation?

Our compliance team is ready to provide our SOC 2 reports, BAA templates, and detailed network architecture diagrams to your IT security officers.

Contact Compliance Team